Privacy Policy

1. Introduction

Welcome to Suba Perfume House (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

To provide our products and services and to improve your shopping experience, we may collect the following information:

Personal Information You Provide Directly

• Contact Details: Your name, email address, phone number, and shipping or billing address.
• Account Information: If you create an account, we may collect your username, password, and other profile information.
• Order Information: Details about products you purchase, order history, delivery information, and related transactions.
• Communication Data: Information you provide when you contact our customer care team, send us an email, or otherwise communicate with us.

Information We Collect Automatically

• Device Information: Information such as your IP address, browser type, operating system, and device-related information.
• Usage Data: Information about how you interact with our website, including pages visited, products viewed, and approximate time spent on the website.
• Cookies: We may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, and understand website usage.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• Order Fulfilment: To process orders, arrange payment processing, shipping, delivery, and provide order confirmations and updates.
• Customer Support: To respond to questions, requests, complaints, and other customer service enquiries.
• Website Improvement: To understand how customers use our website and improve its functionality, content, and overall experience.
• Communication: To send important information regarding your orders, account, purchases, or services.
• Marketing: Where permitted and where you have opted in, we may send information about new fragrances, offers, launches, and other promotional activities.
• Security and Legal Compliance: To prevent fraud, protect our website and customers, and comply with applicable legal requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share information with trusted service providers when necessary to operate our business and provide our services.

• Payment Service Providers: To securely process payments and transactions.
• Shipping and Logistics Partners: To process and deliver your orders.
• Website and Analytics Services: To help us maintain, improve, and understand the performance of our website.
• Legal Authorities: Where disclosure is required by applicable law, regulation, court order, or legal process.

5. Payment Information

Payments made through our website may be processed by secure third-party payment service providers.

We do not intentionally store complete payment card information such as full card numbers, CVV numbers, or payment security credentials on our own servers. Such information is handled by the relevant payment service provider according to its security and privacy practices.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping cart information, understand website traffic, and improve your experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

7. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including:

• Access and Correction: You may request access to or correction of personal information we hold about you.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent subject to applicable limitations.
• Marketing Preferences: You may opt out of promotional communications by following the unsubscribe instructions or contacting us directly.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal and regulatory requirements.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that appropriate action can be taken.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be posted on this page. We recommend reviewing this page periodically to remain informed about how we handle personal information.