Returns & Exchange
At Suba Perfume House, we are committed to providing you with high-quality perfumes and a seamless shopping experience. We understand that sometimes things may not go as planned. This policy explains our guidelines for returns, exchanges and refunds.
01 General Conditions for Return
Due to the sensitive and personal nature of fragrances, we maintain strict return guidelines to protect product hygiene and ensure the integrity of every fragrance.
- Non-Returnable Items: We do not accept returns or exchanges on products that have been opened, used or tampered with. This includes products where the original cellophane packaging, seals or labels have been broken, removed or are not intact.
- Original Condition: To be eligible for a return, the product must remain sealed, unused and in its original condition. The original box, cellophane wrap and accompanying materials must also be intact.
02 Eligible Reasons for Return
We will accept returns and provide a refund or replacement in the following eligible situations:
- Damaged or Defective Product: If the product arrives damaged, has a manufacturing defect or is leaking due to transit.
- Wrong Product Delivered: If the product delivered differs from the item ordered, such as the wrong fragrance or size.
03 The Return Process
Contact our Customer Care team within 48 hours of receiving your order. You can reach us at contact.caresuba@gmail.com or +91 70414 27672 .
Please provide clear photographic and/or video evidence of the damaged, defective or incorrect product. A valid unboxing video showing the sealed package being opened and the condition of the product upon arrival is required for damage, defect or incorrect-product claims.
Once we receive your request and supporting evidence, our team will review and assess the claim. If approved, we will provide instructions for the next step.
For approved returns, we will arrange a reverse pickup from your provided address. Please ensure the product is securely packed in its original packaging. If reverse pickup is unavailable in your location, we may ask you to ship the product back to us and reimburse the applicable shipping cost once the return is processed.
Once the returned product reaches our facility, it will undergo a quality inspection to verify the reported issue.
04 Refunds and Replacements
- Damaged, Defective or Wrong Products: After successful inspection, we will initiate a refund or dispatch a replacement product according to your preference and applicable policy.
- Refunds for Prepaid Orders: Approved refunds will be credited to the original payment method within 7–10 business days.
- Refunds for COD Orders: We may require your bank account details, including Account Holder's Name, Account Number, IFSC Code and Bank Name, to process the refund electronically.
- Shipping Costs: We will bear the cost of reverse pickup for eligible returns.
05 Order Cancellation
- Before Dispatch: You may cancel your order before it has been dispatched from our warehouse. Please contact us as soon as possible to request cancellation.
- After Dispatch: Once an order has been dispatched, it cannot be cancelled. Any eligible issue must be handled according to this return policy.
06 Important Considerations
- Unboxing Video: A valid unboxing video is an important requirement for claims involving damage, defects or incorrect products. Claims without sufficient evidence may be rejected.
- Product Longevity and Scent Perception: Fragrance performance can vary depending on skin type, climate, application and batch variations. Differences in longevity or scent perception are not considered product defects and are therefore not eligible for return or refund.
Need Help?
For questions or to initiate an eligible return, please contact our Customer Care team.
Email: contact.caresuba@gmail.com
Phone: +91 70414 27672
This policy may be updated from time to time at our discretion. We recommend reviewing this page periodically for the latest information regarding our return and exchange guidelines. Thank you for choosing Suba Perfume House.